OS Imaging and Deployment Software

FAQ

General

1. What are the system requirements for OS Deployer?
2. What operating systems can be deployed using OS Deployer?
3. What are the ports used by OS Deployer?
4. Can I capture the image of specific drives of the hard disk?
5. Where can the captured images be stored?
6. What happens when the image size is too large that it cannot be saved to a single disk?
7. Can the image be deployed to multiple systems simultaneously?
8. When deploying the image to multiple systems, will the bandwidth consumption be very high?
9. What happens if I want to deploy image to dissimilar hardware?
10. What about the other aspects of PC Life Cycle Management?
11. Can you explain how Universal Deploy works?
12. Why am I not able to see the Universal Deploy menu while deploying an image?
13. How do I send the logs to support for troubleshooting?

Licensing

1. How is OS Deployer licensed?
2. What operating systems come under server license and workstation license?
3. Does the OS Deploy server need a license to install?

General

1. What are the system requirements for OS Deployer?

OS Deployer for PCs components installation:

• DHCP server
• FDD, CD-R/RW drive or another drive (USB hard drive, zip drive, flash drive, etc.

For target computers:

• FDD, CD-ROM drive, any other drive (USB hard drive, zip drive, flash drive, etc.)
• PXE support in BIOS (if you want to boot OS Deployer components from ManageEngine PXE Server)

Supported operating systems

ManageEngine OS deploy server

• Windows NT 4.0 Server / 2000 Server / 2000 Advanced Server / 2003 Server /2008 Server
• Windows NT/2000/XP/Vista/Windows 7

ManageEngine OS Deployer Management Console

• Windows NT 4.0 Server / 2000 Server / 2000 Advanced Server / 2003 Server / 2008 Server
• Windows NT/2000/XP/Vista/Windows 7
• Windows 98/Me

Operating systems for deployment**

• Windows 7/Vista/ Windows XP/ 2000/ NT/98/Me

**– Can deploy any OS on an x86 based system with bootable media. Server license required to deploy servers and workstation license required to deploy workstations.

Can deploy any OS on an x86 based system with bootable media. Server license required to deploy servers and workstation license required to deploy workstations.

2. What operating systems can be deployed using OS Deployer?

The following operating systems can be deployed using OS Deployer:

• MS Windows 7 (32-bit and 64-bit)
• MS Windows Server 2008 (32-bit and 64-bit)
• MS Windows Server 2003 Service Pack 2 (x86, x64)
• MS Windows Server 2003 R2 (x86, x64)
• MS Windows Small Business Server 2003
• MS Windows Storage Server 2003 R2
• MS Windows Server 2003 x64 Editions
• MS Windows 2000 Server
• MS Windows 2000 Advanced Server
• MS Windows 2000 Professional SP4
• MS Windows Vista Home Basic (x86, x64)
• MS Windows Vista Home Premium (x86, x64)
• MS Windows Vista Business (x86, x64)
• MS Windows Vista Ultimate (x86, x64)
• MS Windows XP Home
• MS Windows XP Professional
• MS Windows XP Professional x64 Edition
• MS Windows XP Professional SP2
• MS Windows NT/4.0 Server
• MS Windows 98/Me

3. What are the ports used by OS Deployer?

The OS Deployer Server and the OS Deployer Management Console use the following ports and IP addresses for remote operation:

• UDP port: 9876
• TCP port: 9876, if port number is already in use, a random port is obtained
• IPv4 multicast address: 239.255.219.45
• OS Deployer Management Console UDP port : 9877, if busy, chose port at random
• The OSD PXE server uses UDP port: 67, 68, 69 and Broadcast address: 255.255.255.255

4. Can I capture the image of specific drives of the hard disk?

Yes, OS Deployer provides the option to image specific drives of a hard disk.

5. Where can the captured images be stored?

The images can be stored in the hard disk of the imaged computer, network share, CD, and other removable media.

6. What happens when the image size is too large that it cannot be saved to a single CD?

The image can be split and stored in multiple CDs

7. Can the image be deployed to multiple systems simultaneously?

Yes, images can be deployed to multiple computers using flexible deployment options.

8. When deploying the image to multiple systems, will the bandwidth consumption be very high?

No, using the multicast option the image is broadcast to multiple computers in bulk, thereby controlling the bandwidth.

9. What happens if I want to deploy image to dissimilar hardware?

The Universal Deploy Add-on can be used to deploy images to dissimilar hardware.

10. What about the other aspects of PC Life Cycle Management?

You can use ManageEngine Desktop Central for efficiently managing the desktops like deploying software, managing the patches and assets, applying security restrictions, managing software licenses, and so on.

11. Can you explain how Universal Deploy works?

The Universal Deploy helps you to deploy the images to the dis-similar hardware. For Example, if you wish to deploy the image taken from the Dell Laptop to HP Laptop then you can achieve this with the Universal Deploy, which takes care of installing the Mass Storage device drivers and also you can install the specific Mass Storage Device drivers (Applicable for RAID controllers) or automatically search for the Mass Storage Device drivers in the specified location (Network Share/External Media).

12. Why am I not able to see the Universal Deploy menu while deploying an image?

Check whether you have installed Universal Deploy add-on. This add-on should have to be separately installed along with OS Deployer. You can download the EXE from our website and install.

13. How do I send the logs to support for troubleshooting?

If you have encountered a problem and if you seek assistance with the support, it is helpful if you could attach the relevant logs so that the support team can analyze and trace the problem quickly. You would need to send the zip of the folowing logs:

• Documents and Settings/ All Users/ Application Data/ ManageEngine/ FileServerLogs (in Windows
  Vista/2008 it is ProgramData/FileServerLogs)
• Documents and Settings/ All Users/ Application Data/ ManageEngine/ DeployServer (in Windows
  Vista/2008 it is ProgramData/DeployServer)

To save the agent logs in the server, you should select the option "Store logs of media to the deployment server" option available under the Network Settings of the Deploy Agent Creation wizard.

Licensing

1. How is OS Deployer licensed?

OS Deployer licensing is based on the number of deployed and/or managed computers. E.g., to deploy a system on 100 computers one needs 100 licenses. Further managing or redeploying of the deployed computers does not require additional licenses. Depending on the operating system, one needs to have either a workstation or a server license - refer to the next question for the license type for different operating systems.

Universal Deploy is an add-on for Servers and workstations, which are priced separately. This is required only when you try to deploy a standard image to dissimilar hardware

2. What operating systems come under server license and workstation license?

3. Does the OS Deploy server need a license to install?

No, OS Deploy Server does not require a license to install