Unlock Account

ADSelfService Plus allows an End User to self Unlock his account from a Web Browser when his account is locked out . This is done by validating the secret questionnaire.

1. Click on 'Unlock Your Account' link under 'Is Your Account Locked?' in the Login Page. This opens the Unlock Your Account wizard.
2. Enter the 'Domain User Name' in the text field provided.
3. Select the Domain from the given list.
4. Click on 'Continue'. This opens the Secret Questions page.
5. Enter the correct answer set for the Secret Question and click 'Continue'.
6. The Account page opens up. Click on the 'Unlock' button.
7. In case your Administrator has set for additional Word Verification, Decipher the letters and enter them corectly in the text field provided.