How to unlock your locked-down account?

1 Access ADSelfService Plus through a web browser. On the left half of ADSelfService Plus, you have two large buttons: one labeled “Forgot your password” and the other “Unlock your account”

2 Click on the “Unlock your account” button.

   You will be asked to give your username.

3 After you provide username, you will be directed to the page where you can authenticate yourself.

   There are 3 kinds of authentication method:

• Security Question(s) Method
• Verification Code Method
• Mixed Method

Your administrator might choose any of these.

4 If he has set only the Verification Code, then on the authentication page, you will only see “Verification Code” Tab.

If he has set only Security Q & A, then on the authentication page, you will only see “Security Q & A” Tab. 

Mixed Method: If he has selected both the options, then the ‘Security Q & A’ and the ‘Verification Code’ Tabs would be available.

Unlocking your account via Verification Code method:

• Reproduce the code sent to your E-mail Address/Mobile Number (whichever option chosen by you)
• The Verification Code is usually an eight digit no,which when reproduced by you,paves way for the account unlock process.
  
• The system lets you to unlock your locked down account.

Unlocking your account via Security Question(s) method:

• Answer to the Security Question(s) just like you did during enrollment phase. This proves that it is indeed you who is requesting for account unlock.
• The system lets you to unlock your locked down account.

Unlocking your account via Mixed method:

• As aforementioned, the mixed method comprises of both 'Verification Code' & 'Security Question(s)' method.
• In this scenario,it becomes mandatory for you to go through both methods (Verification Code followed by Security Question(s)) in order to unlock your locked-down account.
• The system lets you to unlock your locked-down account

Note:

CAPTCHA:A word verification image which serves for the purpose of increasing the security of your account.Enabling/Disabling the CAPTCHA is in the hands of your IT administrator.

Refresh CAPTCHA option :In case of having trouble while deciphering the CAPTCHA code,you can switch it by clicking on the icon.