Account Management
Manage your accounts and provide quality services with features thoughtfully designed to handle multiple clients using ServiceDesk Plus - MSP. As a Managed Service Provider you need to protect your client's data and establish your business relationship by providing security and visibility on their account.
- Manage all your Customer accounts & services in a single central repository.
- Configure email address specific to each account, fetch and convert it as a ticket into ServiceDesk Plus - MSP.
- Provide account specific login URL and distinguish each login user accordingly.
- Configure Business rules and dispatch Tickets to their respective groups and technicians of that account.
- Set up Account Service Level agreements and tie the tickets with respective due by time.
- Provide Knowledge base specific to each account and restrict user/technician access according to their account.
- Customize the login and header logo with the respective Account and look professional.
- Scan and discover your clients Assets and manage them according to each accounts access privileges.
- Manage your accounts software licensing with the various licensing options offered in ServiceDesk Plus - MSP.
- Take control over your client's computer using our integrated Remote control functionality and avoid round trips.
- Analyze and get visibility over each account by the various reporting option provided in Servicedesk Plus - MSP.
