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Toll Free US: +1 888 720 9500 | Intl: +1 925 924 9500
+1 800 443 6694 (alternative number)
Australia: +1 800 631 268
+1 800 443 6694 (alternative number)
Australia: +1 800 631 268
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ServiceDesk Plus – MSP: Complete Help Desk for Managed Service Providers.ServiceDesk Plus MSP is a web-based Help Desk and Asset Management software which helps the managed service providers to support their customers with quality services. It offers integrated Request Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price! 
Provide services for multiple clients and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more. 
Manage and control each of your clients' IT and Non-IT assets remotely and transparently with the Asset Management Module specifically designed for Managed Service Providers. 
Meet your customers' expectations and achieve higher levels of customer satisfaction by providing quality and timely services using Service Level Agreements. 
Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily. 
Allow your customers to report and track their requests from the application and also diagnose basic incidents using the knowledge base, specific to each client’s account. 
Get the visibility and control over your customers' accounts using a wide range of reporting options - more than 100 Canned Reports, flexible Custom Reports, easy-to-view Flash Reports and so on. 
Transform the Labels and Logos for each account and provide a personalized/professional look and feel. 
Know what is being purchased for each account along with the expenses and relate them directly to CMDB using our feature-rich Purchase and Contract Management Module. Set notifications to be alerted about the contract expiry. 
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