ServiceDesk Plus - MSP 7.6

Complete Help Desk for Managed Service Providers
New Features Pricing Online Demo
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When Reality Hits ITIL Implementations
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Comparison Document

ManageEngine ServiceDesk Plus – MSP Vs ServiceDesk Plus 7.5

Who should use ServiceDesk Plus – MSP?

If you are a Managed Service Provider who is managing more than one customer account then ServiceDesk Plus – MSP is your right gadget. We have designed ServiceDesk Plus – MSP to handle your clients with sophisticated helpdesk & asset management features, securing their data specific to each account. So if you are a...

  • A Managed Service provider
  • Managing Multiple Accounts
  • Needs IT Help Desk tool
  • With Asset Management capabilities then ServiceDesk Plus – MSP is the right product.

Difference between ServiceDesk Plus – MSP & ServiceDesk Plus.

We have built ServiceDesk Plus MSP over ServiceDesk Plus Version 7.5, professional Edition and have modified it in such a way you can fit multiple accounts and support all your clients in a single application with ease.

Check the feature enhancements & comparison over ServiceDesk Plus

Features ManageEngine ServiceDesk Plus – MSP ManageEngine ServiceDesk Plus
Fetch & assign tickets from the account configured email Yes No
Personalized header image for each Account Yes No
Personalized Logo at Login page for each Account Yes No
Personalized Knowledge base for each Account Yes No
Roles & access specific to Account Yes No
Self Service portal Specific to User's account Yes No
Account based sites & departments Yes No
Account specific technicians & groups Yes No
Account based Service Level Agreements Yes No
Configure account specific Business Rules Yes No
Active Directory/LDAP domains login – Account Specific. Yes No
Problem Management No Yes
Change Management No Yes
Assets classification as per accounts Yes No
Account based software licensing Yes No
Pricing dependency    
Number of Technicians Yes Yes
Account based software licensing No defined limit on number of callers No defined limit on number of callers
Account based software licensing Yes Yes
Pricing Standard Edition starts at $595
Professional Edition starts at $1195
–;		 Standard Edition starts at $495
Professional Edition starts at $995
Enterprise Edition starts at $2995
ServiceDesk Plus MSP Download
US :  +1 888 720 9500  |  Intl :  +1 925 924 9500
US Intl :  +1 800 443 6694  (alternate number)
Australia :  +1 800 631 268  |  UK :  0800 028 6590
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