| 1. SD-11561 - Group email id is not sent in the reply email sent from ServiceDeskPlus after first conversation instead , the email id configured in the outgoing mail server is getting set. |
| 2. SD-14022 - Group emails are not getting threaded for the replies and getting added as a new request. |
| 3. SD-14082 - After upgrading to 7500, we have couple of problems in applying Business Rules / SLA.
Columns matching multiple criteria's are changed from OR to AND. Say, if we have configured Category is "printer" or "switch" or "router" is gets changed to Category is "printer" and "switch" and "router" after migrating to 7500. This issue is getting fixed in this hotfix.
If we have a BusinessRules / SLA with match Criteria's configured as "Match ANY of the following (OR)" is getting changed to "Match ALL of the following (AND)". Say, if we have configured Category is "printer" OR Priority is "High" is gets changed to Category is "printer" AND Priority is "High" after migrating to 7500. To resolve this issue, we request you to revisit Business Rules / SLA and configure accordingly. |
| 4. SD-13962 - If signature contains single quote('),submit for approval window is not getting loaded properly and java script error is thrown. |
| 5. SD-14010 - In the new request form, after filling the requester name (who is associated with an asset) in russian language, asset field remains blank. If the requester is filled based on English name, asset field is getting filled automatically. |
| 6. SD-14015 - Business rules not applied for the requests raised through email when the user have some default values and made some actions for that fields the action won't be triggered. |
| 7. SD-13993 - Unable to associate a site for a requester who is not associated to any site but this requester was associated with assets which has the location field filled to it. |
| 8. SD-14016 - Java Script error while editing the group having &(ampersand) in the group name. |
| 9. SD-13913 : Unknown publisher error while invoking the "Remote control" option for workstations and server. |
| 10. SD-13907 - UDF fields containing "id" string not getting saved in Request template. |
| 11. SD-14055 - Site column in Request list view is not available in Professional /Standard Edition but available in Enterprise Edition |
| 12. SD-13902 - Daily PreventiveMaintanence task is not working properly upon moving from one month to another. |
| 13. SD-13901 - When we have more than 10 PreventiveMaintanence tasks, and the first one is monthly/weekly, if we are trying to edit the first PreventiveMaintanence task , ArrayIndexOutOfBounds Exception occurs. |
| 14. SD-14013 - In some cases for requester login, data in request details page is shown as 'Not Assigned' even when there is data. But Technician can able to view that data. |
| 15. SD-14012 - Under Flash Reports, Manage Folders link on the left hand side goes blank. |
| 16. SD-13955 - Under Flash Reports, links on the left hand side like New Query report, New Custom Report , New Scheduled Report goes blank. |
| 17. SD-13956 - When creating a flash report using "from" "to" option,Clicking on count shows empty page. |
| 18. SD-13892 - When selecting custom dates, the report is fetched for a date that is 1 day less than the selected one, i.e if 20th Dec is selected as to-date, then data till 19th Dec alone will be displayed. |
| 19. SD-13899 - The selected columns are rearranged while editing a custom report. |
| 1. SD-13868 : | Whenever AD import happens, the site and group details of a technician are lost. |
| 2. SD-13860 : | When editing an already created request custom filter, the values in select criteria is displayed as junk.i.e Page source is displayed. |
| 3. SD-12968 : | Components relationship association should be retained with asset on setting the asset to 'In Repair' status. |
| 4. SD-13846 : | Multi-line udf field has its default value missing when it has new-line chars also a javascript error is thrown and the field moves to the left panel instead of on canvas. |
| 5. SD-13828 : | When adding a custom field in the template wizard, saving fails if the label has a question mark in it If you click on "save and configure requester", then click on the technician tab, it throws a javascript error. |
| 6. SD-13829 : | In the template wizard, when the "show to requester" box is un-checked, the "save and configure requester" button is available. If you check the box, the button disappears. |
| 7. SD-13897 : | After clearing the cookies, keep me signed in is not working for the manually added user. |
| 8. SD-13888 : | Unable to logging into servicedesk again through SSO once the user login and logout.It requires the browser to be closed and opened again. |
| 9. SD-13893 : | In flash report, merged requests are also listed in the list view. |
| 10. SD-13891 : | Merged open requests count is also accounted in the request count shown in the technician availability chart. |
| 11. SD-13894 : | Issue while taking a backup and restoring across database has issues like slashes not getting stored properly. |
| 12. SD-13865 : | 'Version number' for softwares could not be seen in the list view after moving to 7.5. |
| 13. SD-13855 : | When I add an holiday and save the date that appears is shown less one day. |
| 14. SD-13853 : | When you have the Lease Expiry field on the asset list pages that field should be shown as a date, instead it is shown as a number. |
| 15. SD-13850 : | When adding fields in to a custom report the list box on the left-hand side gets shrinked after each field is added. This eventually results in user not being able to choose fields from the left-hand side list box. |
| 16. SD-13849 : | After upgrading to version 7.5 we are getting the word 'ACME' appearing at the top right-hand side of each report. |
| 17. SD-13845 : | When a single quote is part of a signature, then when replying to a request, the screen will not be loaded properly
|
| 18. SD-13843 : | When clicking on Personalize getting an exception like 'Duplicate entry while trying to insert data' for table AaaUserProfile
|
| 19. SD-13896 : | Unable to file requests from OPManager and AppManager to ServiceDeskPlus because of the login problem. It requires the domain name to be passed along with the login name and password. |
| 1. SD-13800 : |
A Technician with SDAdmin permission will be able to delete himself from the system. If this happens and when no other admin is present, then it becomes a problem. This has been restricted. |
| 2. SD-13821 : |
When a technician selects 'Open Requests' in the filter in list view, clicks on a request and then adds a resolution and changes the status from the resolution page, then an error saying, "The request does not fall under your scope" appears. |
| 3. SD-13820 : |
The model of a workstation is listed in the listview, displayed in the details page but when trying to edit, the model dropdown is empty |
| 4. SD-13808 : |
Unable to drag and drop the fields in template configuration when a request additional field of type pick list has some values with single quote in it. |
| 5. SD-13822 : |
Unable to drag and drop in template screen when 'Description' field had been made mandatory in 7022. |
| 6. SD-13823 : |
The error message "FAILURE :One of the value of the Asset which is mandatory is set as NULL. Hence cannot update this asset" appears while editing or adding and asset. |
| 7. SD-13825 : |
After upgrading to 7.5 all the Additional Asset date fields that are not filled defaults to 1970 while editing an asset. |
| 8. SD-13824 : |
Priorities that are created before migrating to 7.5 could not be edited. Nothing happens when clicking on the priority name in the admin section. |
| 9. SD-13818 : |
Javascript exception when trying to edit a group in admin section. |