If its in the network, reel it in. You can manage ALL the assets, only when ALL your assets are accounted for. To do that, ServiceDesk Plus gives you various options for scanning, discovery, tracking and adding to your asset database.
ServiceDesk Plus offers the following features for easy knowledge management
Birds of a feather flock together! ServiceDesk Plus lets you scan your network and track all assets, based on the domain / Active Directory or Windows workgroup. Scan any number of domains, as long as you have the credentials!
Do not be disheartened if you are not a windows person. ServiceDesk Plus has a networking scanning option that allows you to scan any workstation (linux, MAC, Solaris etc.) or IP devices (ex. printer, router etc.).
When you add a new workstation or a device in your network, either you can scan the whole network again (takes more time) or scan for that particular device and add to your assets.
When it comes to ServiceDesk Plus, out of sight does not mean out of mind. You could have branches in remote locations and still have all the assets scanned & tracked into your help desk database. This is where the agent scanning plays a critical role in asset discovery.
No need to manually scan all the assets to check if there is an addition or modification of an IT asset. You can schedule the network scans using ServiceDesk Plus for keeping your assets database uptodate.
Keep it clean, keep it fast!
Clean you assets database periodically, this enhances the performance of ServiceDesk Plus.