ServiceDeskPlus Beta - Test Drive
Caution:
- Do not install the beta build in your production environment.
- Each feature will be provided in a separate build.
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ServiceDesk Plus - ITPulse Integration
Now integrate ITPulse with ServiceDesk Plus and receive updates on
- Requests that have priority and urgency level as High,
- New change requests and
- New solutions posted on ITPulse wall automatically.
Your IT folks can access those requests and solutions from the ITPulse wall itself, thereby allowing them know what's happening in your IT, in real-time.
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ServiceDesk Plus - Change Management
- Option to create multiple Change Templates and specify a workflow for each template.
- Support for creating a normal template and an emergency template with each having its own workflow.
- Notifications based on roles - Option to configure the roles ( Change Implementer, Analyzer, CAB Member, Line Manager, etc... ) to whom the notification should be sent when a change comes to a specific state.
- Support for specifying the closure code, down times, impacted user and assets, reason for change and the risk involved in the change.
Try Online Demo
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