Data Archiving Software
Speed up loading and response times by 2X
While archiving data, helpdesk admins can filter out attachments and play with other options to make it efficient. In a typical help desk setup that has more than 150 incoming calls in a day, data archiving can speeds up searches, loading times and response time by 2X.
Any repetitive task should be automated and this is exactly what "Schedule Archiving" does.You can schedule data archiving at any particular time which will be executed everyday.
Auto-archivingEasy to configure rules and set exceptions
ServiceDesk Plus provides an easy-to-configure data archiving where you can assign a set of rules for the data to be archived. With drop-down boxes and filters, data archiving configuration takes very less time.
Every rule has an exceptions and so is the case with help desk archiving rules. You can allow exceptions by using the filter option provided in ServiceDesk Plus. For example, if you do not wish to archive the high priorities request, set the filter accordingly.