• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Desktop Central Integration

Desktop and mobile device management right from your help desk

ServiceDesk Plus can be closely integrated with Desktop Central to perform all your desktop and mobile device management activities through a single platform. This seamless integration enables scheduled imports of hardware and software asset data helping you to stay current on all your assets. Convert your desktop issues into tickets and get them resolved through help desk technicians. Also install and configure software packages straight away from your ServiceDesk Plus console.

Available on
Professional Enterprise

"Asset data integration from Desktop Central to ServiceDesk Plus is a great feature that has enabled easy management of assets in our network. The asset data in ServiceDesk Plus is now up-to-date and accurate. In short, the asset information collected by the Desktop Central agents are more reliable."

Rob van Endt
IT Manager, Hutt City Council
  • Desktop Central Integration

    ManageEngine ServiceDesk Plus-Desktop Central Integration

  • Configure port and other network settings for seamless integration

  • Raise tickets directly from your desktop and skip multiple logins

  • Deploy software and patches right from your help desk

  • Chat instantly with end users for effective communication

Features & Benefits

  • Scan and discover all your desktop and mobile-related hardware/software assets periodically and stockpile collected details in your ServiceDesk Plus database
  • Roll out patches and bug fixes to intended work stations from your help desk
  • End users can instantly raise requests to Install/Uninstall software through the service catalog
  • Take control of any work station from a single console using remote control option
  • Allow end users to raise certain requests from their desktops thus eliminating multiple logins
  • Interact with end users through chat option and resolve tickets swiftly
  • Automate patch deployment and system shutdown to minimize manual effort
Help desk software available in 29 different languages and is used by more than 85,000 companies, across 186 countries, to manage their IT help desk and assets.

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