Generate a single report that includes all your help desk status instead of creating reports for every module or request parameter. Designed with an interactive dashboard, the ServiceDesk Plus Flash Reports acts as a reporting tool which serves as a single stop for managers to generate help desk reports.
The easy-to-use Flash Reports in ManageEngine ServiceDesk Plus is an interactive dashboard that helps to generate a quick and consolidated view of help desk requests. Instead of creating reports for every module or request parameter, Flash Report let’s you generate a single report that includes all the help desk request parameters. In other words, Flash Reporting serves as a single stop for managers to generate instant help desk reports.
Flash Reports provides a high level picture of the different request status like pending, completed and SLA violated. You can further filter the request details for a particular day, a week, a month or a quarter. The report provides an overview of the request parameters like, SLA, Technicians, Priority, Category, Site, Level, Priority, Urgency, Impact, Mode and Status. You can further scrutinize the report on a specific parameter say, technician, which splits the report for technician view alone.