Help Desk Assessment
Implementing ITIL good practices does not need expensive consulting or tools. All you need is a simple advice of what changes need to be done and where.
We have introduced this ITIL maturity assessment to help you assess the effectiveness of your ITIL implementation. This includes a 5-point-check for all the major processes like Helpdesk Management, Incident Management, Knowledgebase Management, Problem Management, Change Management and CMDB. If you have implemented ITIL or if you are planning to implement, ManageEngine ITIL maturity assessment can help you understand what's important.
5 Point-check on 6 Modules, will only take 10 minutes
Based on the insights from our experts and consultants, maximum grade has been given to incident, Change and CMDB modules.
Why Incident Management?
Whenever an issue is reported, the damage control is done by restoring the service back to normal. This helps in reducing the impact created by that failure improving the end-user satisfaction.
Why Change Management?
Implementing a change based on your gut feel involves higher risk factor and the end result will be a failure. To avoid this, the change implementation has to be planned and appropriate downtimes have to be fixed before executing the change plan.
Asset relationship and configuration is necessary while handling an incident or a change. It reduces the round trips done by the technicians in case of incidents and gives a clear idea on the asset dependencies while planning a change.
We have also included other supporting modules like Help Desk, Knowledge base and Problem Management in this assessment process.