Reporting the network failures and managing these as incidents or problems on-time is very critical to your business. There can be a delay in tracking this information when the technician has to do it manually. This might also result in addressing the issue late as well as it involves a separate cost for technician.
With ServiceDesk Plus API, the technicians no longer need to track the network failures manually into their IT helpdesk.
ServiceDesk Plus API allows you to integrate with your network monitoring application either through REST API protocols or through Servlet API.
With the http form based submission, ServiceDesk Plus also enables the creation of workstation from your scanning software like Microsoft SMS or any other attributes like request, technicians, sites etc.