ServiceDesk Plus API

 



 

Purpose of API in ServiceDesk Plus

Application Programming Interface (API) is used to integrate various applications and facilitate sharing of data between them. The integration can be achieved with any third party (external) applications or web services that is capable of sending the data via http protocol.

With API, ServiceDesk Plus operations can be accessed from other applications or web services. In case of request operations, it provides a convenient method to raise requests (other than the default e-mail or web form) directly into ServiceDesk Plus without logging into the application. If required, you can also have an option to create your own web form for using API. 

 

API Types and supported Operations

ManageEngine ServiceDesk Plus supports both Servlet and REST API. While the functionality are similar for both, Servlet consists of http form based submission whereas, REST conforms to the REST specifications. Both the api methods can be implemented simultaneously in the application provided, the operation is performed with the corresponding syntax definitions.  

 

The servlet Http form submission based API supports operations such as,

 

While the REST API supports operations such as,

Note: REST API supports both "incident/service requests" whereas Servlet API supports only "Incident requests".

 

Difference between Servlet and REST API

 

Servlet API

REST API

The servlet is a form based input submission by the external applications. While the output is exposed in XML format.

The input data is sent as an XML string and the output is exposed as an XML string.

The http form is submitted to,

http://<machine_name>:<port_number>/servlets/RequestServlet

 

The general form of the api url is,

http://<servername>:<port number>/sdpapi/<module>

Authentication is through User Name and Password for every API operation.

Authentication is through Technician Key for every API operation.

Supports operations on features such as Request (Incident alone), Site, Technician, Requester and Assets.

Supports operations on features such as Request (Incident as well as Service), Technician, Requester and Change.

Supports Admin Operations as well (importing requests based on Specific Category/all Categories, Specific Subcategory/all Subcategories, Specific Item/all Items, Specific Status/ all Status, Specific Level/ all Levels, Specific modes/all Modes, Specific Urgency/all Urgencies, Specific Priority/all Priorities, Specific Request Template/ all Request Templates, and all Support Groups).

 

 

Future Enhancements

ServiceDeskPlus - Help Desk and Asset Management Software

Copyright © 2012, ZOHO Corp. All Rights Reserved.
ManageEngine