View IT Asset Details

 

  1. Log in to the ServiceDesk Plus application using your user name and password. This opens the ManageEngine ServiceDesk plus home page.

  2. Click Assets tab -> Click IT Asset link on the left hand side of the page. This opens the IT Assets list view page.

  3. Click the IT Asset name to view the IT Assets details. By default Resource Info tab details are displayed.

 

View Resource Info Details     

Resource Info tab displays the Resource Details such as, Resource Name, Tag, Bar Code, Serial No Region, Cost, Acquisition Date and many other details are displayed.

 

View Relationships

The Relationship tab shows the default relationships of the asset with other assets. If you are have configured CMDB in the application, then the relationship map is displayed. Refer Defining CI Relationship to know more on configuring the relationships between assets.

 

On clicking the tab -> click the Add Relationship button on the top right hand side of the page.

 

Connection Relationship

Usage Relationship

Container Relationship

 

View History of IT Asset

Click the History tab to view the IT Asset history. This gives the complete IT - Assets Resource Ownership History on date and State of the components.  

 

Request Details

On clicking the Request Details page you will be able to view all the requests raised for the asset.

On clicking the request title you can view the details of the request, requester details, Assets belonging to the user, Time elapsed to solve the request, resolution for the request and history of the request

Also you can send reply for the request or forward the request to the technician. You can Search associated problem and change or add new problem or change to the request.

 

View Contracts of the IT Asset

Click Contracts tab to view the contracts attached to the IT Asset. This gives the complete details about the contract such as, vendor name, support details, contract rules, expiry date, cost and other rules.

 

View Costs

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