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Each change will be handled by a technician, who would be responsible for closing the change. If a change is created for a particular site, then the technician associated to the site is assigned to the change.
To assign a technician,
Click the Change tab in the header pane. This opens the Changes list page.
Click the Title of the change for which you have to assign a technician. This opens the change details page.
Click the Actions combo box on the right hand side of the page -> Click Assign Technician option from the list. This opens Assign Technician to this Change pop up page as shown below. Select the technician from the list and Assign the change to the technician.
Alternatively, you can
also assign technician using inline edit option. Click the technician
name shown in the change details block. This opens the drop down box as
shown below. Select the technician from the list and click the 
icon to select the technician name else click cancel icon.
You can also assign more than one change at a time to a technician.
To bulk assign changes to technicians,
In the Changes list page, select the changes to be assigned a technician by enabling the check box beside left side each of the change title.
Click the Select Technician check box. Select the technician from the drop down list.
Assign the technician.
ManageEngine ServiceDesk Plus provides an option to the technicians to self-pick up change. If there are unassigned changes, the technicians can pick up any of the unassigned changes from the list. This in turn will increase the turnaround time and the efficiency of the IT help desk team.
To pick up changes,
From the change list view page, select the changes you would like to pick up by enabling the check box. The unassigned changes will be in bold font.
Click Pick up button. The selected change will be assigned to you.
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