Change Stages - Overview

 

Stage

Purpose

StageStatus Involved

Expected Course of Actions

Submission

Deciding Change Template and Change Workflow, Configuring Change Related Details like Change Type, Risk Involved, Priority, Urgency etc.,

Requested

Requested for Info

Submitted for Authorization

Accepted/Rejected

 

Requested>>Submitted for Authorization >>[Requested for Info]>>Accepted/Rejected

 

Authority Directly Involved: Change Requester and Line Manager 

Planning

Analyzing and Working Out Change Impact, Roll Out Plan, Backout Plan, Checklist and Downtime concerned with the Change

Planning In Progress

Requested for Info

Approved/Rejected

Submit for Review

 

Planning In Progress>> Submit for Review>> [Requested for Information] >>Approved/Rejected

 

Authority Directly Involved: Change Planning Team, Change Owner 

Approval

Convening CAB(s) (Change Advisory Board) to assess change plans and get their approval for change implementation.

Approval Pending

 

Approved/Rejected

Approval Pending>>Approved (or) Rejected

 

 Authority Directly Involved: Change Advisory Board (CAB), Change Manager 

 

Implementation

Implementing Change through Projects and Tasks, Estimating Change Implementation team’s activities using Worklogs and informing them about Downtime Scheduling (as per the Change Plans)

In Progress

Requested for Information

Onhold/Backout

Completed

 

 In Progress>>[Requested for Info] >[OnHold]>>Completed [Back Out] 

 

 Authority Directly Involved: Change Implementation Team,Change Owner

Review

Reviewing Change-to-be-Implemented and deciding whether it can be implemented or not

In Progress

 

Completed (or)

 

Failed

 

In Progress>>Completed/Failed

 

 Authority Directly Involved: Change Review Team

Close

Formal closing of Change by associating it with a suitable closure code that represents how the change was closed.

In Progress

Completed

Cancelled

 

In Progress >>Completed/Cancelled Closure Code Selection (depending on how the change was closed)

 

Authority Directly Involved: Change Manger, Change Requester

 

Note:  

  • Every Change Stage has its own Status(es). The column Stage-Status Involved lists Status(es) available by default for each change stage. Technicians can also configure new Status(es) for every Change Stage; see configuring change status for more info

 

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