To edit the change available in the ServiceDesk Plus,
Click the Changes tab in the header pane. This opens the changes list view page.
Click the Title of the change to be edited. This opens the change details page which lists the Tasks that can be performed on the change.
Click the Edit link on the top of the page to modify the change details. This opens the Edit change page. From this page you can add status of the change from open to close, and also change the entire template to a new one apart from the regular editing of the change details.
Alternatively, you also have an inline edit option to modify the change details in the view change page. Click the edit icon on the right side of each block which opens the change form fields in editable format. After modifying the values, save the changes. This comes in handy when you need to edit the values of the entire block say change Details one by one.
Edit the Change Details
In the editable change form you can change the change details, such as Status of the change as Closed or Open, Impact details, Urgency, Priority and Change Type details. You can also modify affected IT Services and Assets Involved in the change.
Edit the Owner Details
You can modify the Requested by details and Technician details of the change. If you have configured Sites in the application, then Sites drop down appears. You can modify the site for which the change is intended to occur. The corresponding technicians associated to the site get listed. You can also edit the Scheduled Start Time and Scheduled End Time of the change.
Edit the Change Category
You can change the Category, Sub Category and Item of the change. If the same was not appropriately chosen at the time of submitting then the change can be selected now from the drop down list.
Edit the Change Description
You can modify the title and description of the change to completely capture the actual nature of the task at hand.
If you wish to attach more files to the change, click the Attach a File button and attach as many files as you wish and click Done. You can also delete the attachments that were already available in the change by clicking the delete iconavailable beside the attachment.