Changes arise as a result of problems. But, a lot of changes can come from pro-actively seeking business benefits such as reducing costs or improving services. The goal of Change Management is to ensure that standardized methods and procedures are used for efficient, and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality and consequently to improve the day-to-day operations of the organization.
The change is initiated by creating a change request, entering values in the defined fields (available in the change form), and assigning it to the change technician.
Change has 6 stages, all of which go through several status(es) before reaching completion.
A Six-Stage Change Life Cycle
Workflow configuration for each and every change stage
Change Templates for designing the change as per your requirements
Change Progress Indicator indicating stage-to-stage progress of change
Emergency Workflow for changes with pressing urgency or deadlines
Well-planned Change Role System
Change can be:
A solution to long persisting incidents/problems
Proactive measure against future incidents/problems