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Work Log is the time spend on a change by a technician. The technician assigned to the change can add work log once the change request is completed. If the change involves multiple technicians, then the time spent details should be entered by each technician.
To add a work log,
Log in to the ServiceDesk Plus application using your user name and password.
Click the Changes tab. This opens the changes list page.
Click the title of the change for which you like to enter the work log. This opens the change details page.
Click the Add New combo box -> Select Work Log option from the list. This opens the Add Work Log page
Select the Technician Name from the combo box.
Specify the Executed Time (date & time) taken to resolve the change from the calendar button.
The Technician Cost per hour will be fetched automatically from the technician details, which is a non-editable field. If you have already entered the per hour cost of the technician while adding the technician details, then the details will be fetched automatically. If you wish to change these values, you can do so manually.
The Incident Cost will be automatically calculated taking the (total time spent to resolve the problem * Technician's cost per hour).
If there are any extra charges specify in the Other Charges field.
Using the above two data the Total Charges (Technician Charges + Other Charges) will be displayed automatically.
Specify any relevant information about the time spent in the description field.
Save the details.
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