ServiceDesk Plus provides you various options to scan your Windows machines. You can scan machines that are part of a domain, network, workgroup and even schedule to scan the windows machines. Apart from this, you can scan remotely located Windows machines and workstations that are manually entered in the application.
Types of Scan
The list below shows the different methods through which a Windows machine can be scanned:-
Scans all the Windows Workstations and Servers that are,
part of Windows domain
scanned using Active Directory, and
part of Windows workgroup
By default, when you start the application for the first time, the Windows domain in the network is automatically discovered.
Windows workstation that are part of a network can be scanned using the Network Scan. The communication protocol and login credentials for windows workstations are given below,
Communication Protocol: WMI or Agent
Login Credentials: Credentials of the domain controller
machines outside a domain/network
The Windows workstations/servers that are not part of a domain or network are scanned using Standalone Workstation Audit or by installing an Agent in the remote machine. The remote workstations are scanned using a script and the inventory details are pushed to the SDP Server.
Scan your newly added windows machines by specifying the workstation/device credentials.
Modes of Scan
Agent based scanning involves an agent to be deployed in Windows workstations through Active Directory or Windows Domain Scan deployed manually or from the ServiceDesk Plus Application. The Agent mode is easy to deploy, more secure and provides easy access for remote control.
Agentless mode uses a built-in agent such as Windows Management Instrumentation (WMI) installed in each Windows machines. The ServiceDesk Plus server should be installed in a Windows machine to scan Windows workstations and servers.