Scanning Machines outside a domain/network

All Windows workstations/servers that are not part of a domain/network are scanned using Standalone Workstation Audit or by installing the Agent in the remote machine. Both the methods involve a script installed in the remote workstations which scans and pushes the inventory details to the SDP server.

Method #1: Standalone Workstation Audit

Scanning remote workstations involves two simple steps,

1. Download the ae_scan.vbs script from ServiceDesk Plus application and execute the script in the workstation to be scanned.

2. On executing the script a XML file is generated. Import the XML file into the ServiceDesk Plus application. You can see the standalone workstation details in the list view.

The script can also be configured as Logon/Startup script in the Domain Controller.  

Accessing Standalone Workstation Audit configuration

The standalone Workstation Audit can be accessed from the Quick Actions drop down. Click Quick Actions drop down -> Standalone Workstation Audit option. The Quick Actions drop down is a quick navigator to instantly the Scanning Windows Workstation through WMI Script page.

1. Click the Click to Download option to download the ae_scan.vbs script. Save the file.

2. Open the command prompt. Change the directory to folder where the script is saved and execute the following script.

   CSCRIPT ae_scan.vbs

3. On executing the script, a XML file is generated in the same folder.

4. Import the XML file to the application and Submit it.  

5. On importing the XML file, the standalone workstation is scanned and gets listed in the Workstation list view page.

Method #2: Installing Agent in the remote machine

The Windows workstations/servers that are not part of the domain/network can also be scanned using the Agent. The steps involved to scan machines outside a domain/network,

1. Install the agent in the remote machines with "Scan on system startup" option enabled.

2. Make sure your ServiceDesk Plus server is on a public IP to accomplish this process.

3. Restart the remote machine. The system is scanned and the xml is pushed to the ServiceDesk Plus server.