You can configure and scan all the available Windows Workstations and Servers in your domain network using ManageEngine ServiceDesk Plus. When you set up the ServiceDesk Plus application and start it for the first time, the application automatically discovers all the available Windows domain in your network.
To discover workstations in a domain,
The Windows Domain Scan page can be access in two ways,
a. Quick Actions drop down
b. Admin Tab
Quick Actions drop down
The Quick Actions drop down is a quick navigator to instantly access the Domain List page.
Click Admin tab in the header pane to open the configuration wizard page.
Click Windows Domain Scan icon under Discovery. The Domain list view page opens where you can add, edit, delete and scan a domain.
Add a New Domain
If you find that there are some domains that are missing in the list, then you can add those domains manually.
Click Add New Domain link.
Enter the Domain Name. The name should be unique to identify the domain and is a mandatory field. Say, Acme.
If you want the domains to be displayed in the login screen when Active directory Authentication is enabled, select the check box beside Public Domain. Else un-check the Public Domain check box to list the domain as Private Domain.
Enter the Domain Controller name for the Active Directory Server. The organizational units are listed only if the domain controller name is provided.
Specify the Login Credentials for the domain controller in Username and Password fields.
If you wish to add any description for the domain, enter it in the Description text box.
Click Save. The domain is listed in the domain list view page.
Click Save and Scan now button to save and scan the domain immediately. Clicking on Cancel button takes you back to the list view.
For the workstation scan to execute successfully the following things need to be true:
a. WMI should be enabled in the workstation where the Asset Explorer server is running.
b. COM/DCOM service should be switched on in all the workstations belonging to the windows domain.
Scanning a Domain
Click Scan Domain icon of the domain to be scanned from the Domain list view page.
Choose the Organizational Units for which you want to import the workstations by enabling the check box.
Select the Site to associate the scanned workstations from the Choose Site option. This option is available only if the sites is specified
Click Start Scanning button to start the scanning process.
You will get the complete report of the scan listing the total number of scanned workstations, successful scanned workstations and the number of failed workstation list.
Editing a Domain
Click Edit icon beside the Domain Name you wish to edit.
In the Edit Domain form, you can modify the name of the domain, login name, password, and description of the domain.
Click Save to save the changes performed. Click Save and Scan now button to save and scan the domain immediately. At any point, if you wish to cancel the operation that you are performing, click Cancel.
Deleting a Domain
Click Delete icon beside the Domain Name you wish to delete. A dialog box confirming the delete operation appears.
Click OK to proceed with the deletion. The domain gets deleted from the list. If you do not wish to delete the domain, then click Cancel.