General Settings configurations are,
Select fields to be displayed in the self-service portal of the end-user login.
Schedule a backup of all your files and attachments at regular intervals.
Boost the performance of your help desk by archiving closed/resolved requests.
Automate desktop management activities like installing software, patches and service packs in your Windows environment from a single point.
Personalize ServiceDesk Plus by modifying any text displayed in the web interface to suit your organization needs.