Departments

 

There can be various departments in an organization which can be situated in different sites, and each of these departments has a group of employees managed by a Department Head. In ServiceDesk Plus you can add, edit, or delete the various departments of your organization. These departments are essential while adding requesters and technicians since each requester or technician will be associated to a particular department of the organization.

To open the department configurations,

  1. Login to the ServiceDesk Plus application using the user name and password of an admin user.

  2. Click the Admin tab in the header pane.

  3. In the Organizational Details block, click the Departments icon . This displays the available list of departments. You can add, edit, or delete departments.

Note: The Site Admin can configure the department in the sites which he/she is associated. The list of departments associated to the site can be viewed by selecting the sites from the Departments for combo box. The Department for combo box will appear if the site is configured in Admin- Sites.

 

Add Department

To add a department for an organization in a site,

  1. Select the site for which you want to add the department from the Departments for combo box. By default, the department gets added under Default Settings.

  2. Click Add New Department link available at the top right corner of the Department list page. This opens the Add Department form.

  3. Enter the Department Name in the text field. This is mandatory field.

  4. Provide a brief Description about the department in the text field provided.

  5. The Department Head manages the department and plays a vital role in approving the service request. To select the Department Head, click the icon . The Requester List window pops up. Click on the name of the requester to select the department head.    

  6. Click Save. At any point, if you do not wish to add the department and would like to get back to the department list from the add department form, click Cancel.

 

Edit Department

To edit an existing department,

  1. Select the site for which you want to edit the department from the Departments for combo box. This lists out the available departments corresponding to the site.

  2. Click the edit icon beside the Department Name that you wish to edit. This opens the Edit Department form.

  3. Modify the department name and its description.

  4. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

 

Delete Departments

  1. Select the site for which you want to edit the department from the Departments for combo box.

  2. Enable the check box beside the department name which you wish to delete from the department list page.

  3. Click Delete button. A dialog box confirming the delete operation appears.

  4. Click OK to proceed with the deletion. If you do not want to delete the department, then click Cancel.


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