Helpdesk Configurations

If you have logged into the application as the administrator then you need to configure the helpdesk settings before the request module can be opened for real time functioning of fetching the customer support mails and tracking the same.

The following configurations must be set up for an effective request workflow,

• Helpdesk Customizer

• Organization details

• Mail Server settings

• Region

• Sites

• Operational hours (Working Hours of the organization)

• Holidays

• Departments

• Configuring Business Rules

• Service Level Agreements

• Notification Rules

• Preventive Maintenance

• Incident Template

• Service Catalog