Organization Details

 

Organization Details lets you configure the details of your organization such as, geographic region in which your organization is located, the list of branches, working hours, holiday list and departments. If you have multiple branches across the globe, this information is essential in setting the due date of the requests.

Apart from this, you can set the Incoming and Outgoing E-mail Settings, define Rules to Automate the tickets and define Service Level Agreements to set the due date for the requests.

You can also set certain rules to alert technicians after the completion of a task using Notification Rules. You can set notification rules for the Requests, Problems, Changes and Solutions module.

 

Organization Details Configurations

The following are the Organization Details configurations,

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