Request Closure Code

 

Request Closure Code denotes the reason behind closing a request, whether the request was closed successfully, unsuccessfully, cancelled and so on. Using the request closure code, the administrator is able to comprehend the purpose of closing the request by the technician. In addition, comments can be provided to give a detailed explanation for closing the requests. The configured request closure code list appears while closing the request, and the data entered is viewed in the request details page.

 

To access the Request Closure Code list page,

  1. Click Admin tab in the header pane to open the Configuration Wizard page.

  2. In the Helpdesk block, click Helpdesk Customizer icon .

  3. Select Request Closure Code from the left menu. The available request closure code is displayed. From this page you can add, edit and delete a closure code.

 

Add New Closure Code

  1. Click Add New Closure Code link.

  2. Specify a unique Name for the request closure code. The name is a mandatory field.

  3. Provide a brief Description about the request closure code.

  4. Click Save to save the request closure code and return to the list view.

To add more than one request closure code, click Save and Add New button. This adds the new closure code and reopens the Add Request Closure Code form.

Click Cancel to exit the add request closure code form and return to the list view. Clicking the View List link on the top right corner of the add request closure code form also take you to the Closure Code list view.

 

Edit a Request Closure Code

  1. In the Request Closure Code list view page, click the edit icon beside the closure code name to edit. The Update form is displayed.

  2. Modify the Name and Description.

  3. Click Save, to save the request closure code and return to the list view.

Even while editing a closure code, if you wish to add a new request closure code, click Save and Add New button. This updates the request closure code and reopens the Add Request Closure Code form.

Click Cancel to exit the add request closure code form and return to the list view. Clicking the View List link on the top right corner of the add request closure code form also take you to the Closure Code list view.

 

Delete Request Closure Code

  1. From the Request Closure Code list view, enable the check box beside the closure code to delete.

  2. Click Delete button. A dialog box confirming the delete operation appears.

  3. Click OK to continue. The request closure code is deleted from the list.

If the request closure code is used in a request, the closure code is not deleted, instead it is grayed (made inactive) and will not be available for further usage.

 

To bring the request closure code back to the active state,

  1. Click the edit icon beside the inactive request closure code. The update form is displayed.

  2. De-select the Request Closure Code not for further usage check box.

  1. Click Save. The request closure code is save and will be available for further usage.  

Click Save and Add New, to save and add another request closure code. Click Cancel to exit the add request closure code form and return to the list view.

ServiceDeskPlus - Help Desk and Asset Management Software

Copyright © 2012, ZOHO Corp. All Rights Reserved.
ManageEngine