Changes involve some level of risk during implementation. To assess the level of risk - high, low, medium etc., - and to inform about the same to the technicians involved, ServiceDesk Plus provides you with the change risk option.
By default, the application provides three risk levels in the list view.
To access the Change Risk configuration wizard,
Login to the ServiceDesk Plus application using the user name and password.
Click the Admin tab in the header pane.
In the Problem/Change Management block, click the Change Risk icon . This opens the Change Type list page.
Add Change Risk
To add new change risk level, do the following:
Click Add button. This action will direct you to Add New Risk box.
Specify Name for the risk level in the given text field, say Normal. (This is a mandatory field.
Specify Description about the change risk in the description field.
Save the changes. You will see the added change type getting listed in the change type list view.
Editing Change Risk
To edit a change risk level,
In Change Risk list page, click the on-hover edit iconappearing beside the change risk level you wish to edit.
Edit fields as per your requirement.
Click Update to update the changes made. At any point, if you wish to cancel the operation that you are performing, click Cancel.
Delete Change Risk
In Change Risk list page, click the on-hover delete iconappearing beside the change risk level you wish to delete.
Click Delete button. A confirmation dialog appears.
Click OK to proceed with the deletion. The change risk gets deleted from the available list. .