You have pre-defined fields by default in the New Problem form to enter the details about the problem. If you need any additional fields in the New Problem form then, you can add your own additional fields using this option. You can add text, numeric and date/time fields in the form.
To add your own custom fields in the New Problem form:
Login to the ServiceDesk Plus application using the user name and password of a ServiceDesk Plus administrator.
Click the Admin tab in the header pane.
In the Problem/Change Management block, click the Problem - Additional Fields icon. This opens the Problem - Additional Fields page. You can add three types of fields in the form: text, numeric and date/time.
To add the text fields, enter the label name in the form fields below the Label heading. If required, enter the description for the field.
You can choose the type of text field that you wish to add by selecting the radio buttons.
A Single-line text field allows you to add just a text field.
The Multi-line text field allows you to add a text box where a lengthy description can be added.
A Pick List allows you to add a list menu from which you can select. In all the three cases, you can add default values for the text field in the space provided for the same.
To add items for the pick list, enter the value in the text filed and click Add Item. To select the default selected value of the list, click on the value in the list.
To add numeric fields, click the Numeric tab and then enter the label name in the form fields provided for the same.
To add date/time fields, click the Date/Time tab and enter the required details.
Click Save. A message for successful creation of the fields is displayed.
These fields appear under the grouping Additional Problem Details in the New Problem form. To delete the user-defined fields, in step 4 through 7, instead of adding the label names, delete the label names that you wish to remove from the fields of the form and click Save. The respective fields that you deleted will be removed from the New Problem form.