Reason for Change

 

Reason for Change denotes the purpose of initiating a change request. For instance, if a printer in your organization does not work due to a damage in the printer cartridge, then the reason for change can be Printer is not working and the change request initiated can be Change the printer cartridge.

Similarly, you can document the most frequent reasons for initiating a change request. This helps the management to obtain reports on the reasons behind the change(s) occuring in the organization.

 

To access the Reason for Change configuration wizard,

  1. Login to the ServiceDesk Plus application using the user name and password.

  2. Click the Admin tab in the header pane.

  3. In the Problem/Change Management block, click Reason for Change icon Requester - Additional Field Icon.

 

Adding Reason for Change

To add reason for change,

  1. Click Add button.This action will direct you to Add Reason for Change box.

  2. Specify Reason for Change, say Anti-Virus Installation. (This is a mandatory field).

  3. Specify a Description elaborating on the reason for change in the description field.

  4. Save the changes. You will see the added Reason for Change getting listed in the reason for change list view.

 

Editing Reason for Change

To edit reason for change,

  1. In Change Reason for Change list page, click the on-hover edit iconEdit Iconappearing beside the reason for change you wish to edit.

  2. Edit fields as per your requirement.

  3. Click Update to update the changes made. At any point, if you wish to cancel the operation that you are performing, click Cancel.

 

Delete Reason for change

  1. In Reason for Change list page, click the on-hover delete iconEdit Iconappearing beside the change reason for change you wish to delete.

  2. Click Delete button. A confirmation dialog appears.

  3. Click OK to proceed with the deletion. The reason for change gets deleted from the available list. .

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