If the survey is enabled in the survey settings, then a technician or the ServiceDesk Plus administrator can manually send a survey to the requesters once the survey is closed.
To send the survey
Log in to ServiceDesk Plus application using your user name and password or that of the ServiceDesk Plus administrator.
Click the Requests tab.
In the Request list view, select the filter Closed Requests or My Closed Requests.
Click the request Title for which you wish to send the survey.
Click Send Survey for this Request link available under the Tasks block. A success message that the survey has been sent for the request is displayed and the survey will be sent to the requester who created the request as a mail with a URL which opens the survey.
Note: The following conditions need to be true for the Send Survey for this Request link to be visible: