Back up Process

 



 

Back up Process in Windows

  1. Shut down ManageEngine ServiceDesk Plus server before you perform a back up of your data.

  2. Click Start -> Programs -> ManageEngine ServiceDesk Plus -> Backup Data. [OR]

    From command prompt, go to <ServiceDesk>\bin directory and execute the backUpData.bat as shown below,

C:\ManageEngine\ServiceDesk\bin\backUpData.bat

  1. A backup of the data in the database and the file attachments that have been added in the application is created in <ServiceDesk>\backup directory. The backup file has to be a .data file.

  2. The file name for the backup file will be of the pattern backup_servicedesk_[build number]_fullbackup_month_date_year_hr_min.data. For example, a back up taken in Version 8.0 of ServiceDesk Plus looks like this,

backup_servicedesk_8000_fullbackup_01_18_2011_15_28.data

 

ServiceDesk Plus is designed in such a way that the file attachments are not stored in the database. The attachments are stored in the file attachments folder of the installation directory (C:\ManageEngine\ServiceDesk). If you are upgrading the server, then you can save time by performing a back   up without file attachments i.e., back up of the database alone.

 

Back up Process in Windows without file attachments

  1. From command prompt, go to <ServiceDesk Plus>\bin directory and execute backUpData.bat --trimmed command to start the database back up.

C:\ManageEngine\ServiceDesk\bin\backUpData.bat --trimmed

  1. Once the back up is complete, a backup file with .data extension is placed in the Trimmed Backup folder under ServiceDesk Plus Home directory.

  2. The backup file contains information such as, the Build number of ServiceDesk Plus, and date and time when the back up was performed. Here is the format of the backup file.
    backup_ servicedesk_ [build number] _database_month _date _ year _ hour _minutes.


    For example, a trimmed backup taken in Version 8.0 of ServiceDesk Plus looks like this, backup_servicedesk_8000_database_01_18_2011_15_28.data

 

 

Back up Process in Linux

Follow the steps given below to take a back up of the ManageEngine ServiceDesk Plus data:

  1. Shut down ManageEngine ServiceDesk Plus server before you perform a back up of your data.

  2. Go to <ServiceDesk>/bin directory from the command prompt.

  3. Execute the backUpData.sh file as given below:

$ sh backUpData.sh

The backup file is created in the <ServiceDesk>/backup directory. The backup file has to be a .data file

  1. The file name for the backup file is of the pattern backUp_servicedesk_[build number]_fullbackup_month_date_year_hr_min.data.

    For example, a back up taken in Version 8.0 of ServiceDesk Plus looks like this,   backup_servicedesk_8000_fullbackup_01_18_2011_15_28.data

 

Back up Process in Linux without file attachments

  1. From command prompt, go to <ServiceDesk Plus>\bin directory and execute backUpData.sh --trimmed command to start the database back up.

$ sh backUpData.sh --trimmed

  1. Once the back up is complete, a backup file with .data extension is placed in the Trimmed Backup folder under ServiceDesk Plus Home directory.

  2. The backup file contains information such as, the Build number of ServiceDesk Plus, and date and time when the back up was performed. Here is the format of the backup file.
    backup_ servicedesk_ [build number] _database_month _date _ year _ hour _minutes.


    For example, a trimmed backup taken in Version 8.0 of ServiceDesk Plus looks like this, backup_servicedesk_8000_database_01_18_2011_15_28.data

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