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ServiceDesk Plus is available in three editions namely,
Standard Edition - comprises of Incident Management alone.
Professional Edition - includes Asset Management, Purchase Management and Contract Management
Enterprise Edition - includes Incident Management, Asset Management, Purchase and Contract Management along with Problem and Change Management.
The tabular below gives a quick view of the features available in the editions,
|
Modules/Features |
Standard Edition |
Professional Edition |
Enterprise Edition |
|
Incident Management |
YES |
YES |
YES |
|
Priority Matrix |
- |
- |
YES |
|
Problem Management |
- |
- |
YES |
|
Change Management |
- |
ADD-ON |
YES |
|
Project Management |
ADD-ON |
ADD-ON |
YES |
|
Asset Management |
- |
YES |
YES |
|
Software License Management |
- |
YES |
YES |
|
Purchase Management |
- |
YES |
YES |
|
Contract Management |
- |
YES |
YES |
|
Desktop Central Integration |
- |
- |
YES |
Service Catalog |
- |
ADD-ON |
YES |
|
Configuration Management Database (CMDB) |
- |
ADD-ON |
YES |
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