Performance Monitoring Tool

 

Monitor ServiceDesk Plus software metrics and scale the application's capacity (based on memory utilization and cpu usage) using the performance monitoring tool. This tool through regular monitoring (as per the configured schedule) checks for performance issues and finds out their rootcause. It presents "a clear picture of performance issues" which enable the application user to provide administrators with the exact log details required for effectively tackling application slowdowns..


Notes:

  • Performance Monitoring Tool is an url-based tool which can be enabled/disabled only through urls.

  • Technicians with SDAdmin role alone have the rights to operate performance monitoring tool



Contents



Performance Monitoring Tool


When will the performance monitoring tool alarm you?


URLs for enabling, modifying & disabling Performance Monitoring Tool


PURPOSE

URL

Enable

http://servername:portnumber/PerformanceSchedule.do?performancemonitoring=true

Modify

http://servername:portnumber/PerformanceSchedule.do?performancemonitoring=true&timeinterval=5&cpulimit=90&freememorylimit=120

Disable

http://servername:portnumber/PerformanceSchedule.do?performancemonitoring=false




Note: Information displayed on the Dashboard largely depends on the site and roles associated to the technician.

Details generated during Performance Monitoring

To view details obtained during Performance Monitoring:



Notes:

  • Modify URL parameters (time interval=5; cpulimit=90; freememory=120;) provided here are example values. This can be modified as per requirement.

  • Default parameter values (generated when invoking Enable URL) are : time interval=2;cpu limit=80; freememory=100



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