Upgrade Service Pack

 



 

Upgrade Service Pack on Windows

To upgrade to the latest version and build of ServiceDesk Plus,

  1. Stop ManageEngine ServiceDesk service.

  2. Take a backup of the existing build for security reasons. Refer Backup Process to know how to take a backup of your data.

NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus Home directory.

  1. Click here to download the latest hotfix or the .ppm file.

  2. Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat.

cmd> UpdateManager.bat

  1. A Java UI pops up where you can browse for the location of the .ppm file and click install to start the installation process.

NOTE: If you are planning on performing multiple upgrades, please make sure to start and stop the application once after successfully applying a service pack, make a backup of this upgraded version and then proceed with the next service pack.

 

Upgrade Service Pack on Linux

  1. Stop ManageEngine ServiceDesk Server.

  2. Take a backup of the existing build for security reasons. Refer Backup Process to know how to take a backup of your data.

  3. Click here to download the latest hotfix or the .ppm file.

  4. Run the script UpdateManager.sh in the <ServiceDesk_Plus_Home>/bin folder.

  5. From the Update Manager tool click Browse button to select the Service Pack file (ManageEngine_ServiceDesk_Plus__0_0_SP-x_0.ppm) that you had downloaded.

  6. Click Install.... Follow the on-screen instructions to apply the Service Pack / Hotfix.

  7. Once the upgrade is complete, start ServiceDesk Plus Server.

 

Apply patch from console or command line

To install a patch from console or command line,

 

Easiest option:

sh UpdateManager.sh -c

And it will guide the user through the steps.

 

Here are the other options:

sh UpdateManager.sh -u server/default/conf -c -option i -ppmPath <Patch file path including patch file name> -h <Product Home>

To un-install a patch: sh UpdateManager.sh -u server/default/conf -c -option u -h <Product Home> -version <Patch version>

To view installed patch versions: sh UpdateManager.sh -u server/default/conf -c -option v -h <Product Home>

To run UPDATEMANGER.bat from konsole mode: UpdateManager.sh -c -option i ppmPath <Path where PPM is downloaded> -h C:\ManageEngine\ServiceDesk

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