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You have an option to associate Incidents to the problem. Similar Incidents to problem can be associated in order to track the number of incidents occurred for the same problem and also to track the priority and severity of the problem based on the number of incidents.
To Associate Incidents,
Log in to the ServiceDesk Plus application using your user name and password.
Click the Problems tab. This opens the Problem List View page. Click the problem title to be associated with the Incidents. This opens the problem details page.
Click the Actions combo box on the top right side of the page. Click Associate Incidents option. This opens Associate Incidents to problem page as shown below,
Select the type of requests to be displayed by selecting from the Show combo box on the top left hand side of the page. Ex: Open Requests or All Requests and so on. On selecting the request type the corresponding requests gets listed.
Select the Incidents from the list by enabling the check box beside each incident.
Click Associate Incidents to associate respective requests to the problem (particular selected problem). The associated incidents gets listed in the Incidents tab in the problem details page as shown below,
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