To print a problem,
Log in to the ServiceDesk Plus application using your user name and password.
Click the Problems tab in the header pane.
Click the Title of the problem you would like to print.
Click the Print Preview link on the right side Tasks block. The print preview page of the problem opens in a pop-up window.
In the print preview page you can view the Impact Analysis, Root Cause, Symptoms, Workaround, Solution, Problem Details Notes and their attachments.
Click the Print menu item from the browser File menu.
The default printer associated with your workstation is invoked. Set the required options and click OK. You can collect the printed copy of the problem at the printer that is linked to your workstation.