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To edit a single request available in the ServiceDesk Plus Request module
Click the Requests tab in the header pane. This opens the Requests list.
Click the Title
of the request which you want to edit from the view list page. This opens
the View Request page. Click the
Edit tab on the top of
the page to modify the request details. [OR]
From the request list view page, click the edit icon 
beside the request to be edit. This opens the Edit
Request form where you can add resolution while editing, and change
the status of the request from open to close, and so on.
Alternatively, you also have an inline edit
option to modify the request details in the view request page. Click the
edit button beside each block which opens the request form fields in editable
format. This comes in handy when you need to edit the values of the entire
block say Request Details one
by one.
Note: While editing the
request details block, the SLA, department and the template is in non-editable mode. The SLA of the corresponding site selected on editing the
request gets applied. The department of the corresponding technician selected
on editing the request gets displayed.
On modifying the values, click Update Request to save the changes. If you do not want to save the changes, click Cancel.
You have an option to edit more than one request simultaneously. For instance, you want to assign a group say, Printer to ten requests relating to Printer Problem or you want to assign a Category to bulk requests. Instead of editing the requests individually you can perform a bulk edit to edit the requests instantly.
Select the check box beside the requests to be edited from the request list view page.
Click Edit Request button. The Edit Request page opens. The title displays the request Ids that are grouped together to edit.
Edit the fields, say Category into Desktop. This will replace the categories of all the requests grouped together.
Specify the Reason for Updating the request in the given text field.
Click Update button to save the changes.
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