Request List View

Request List View page organizes and maintain the list of all the issues raised into ServiceDesk Plus. You have the facility to,

• customize the page to display the requests

• options to view the requests (incident and service requests) based on filters

• view archived requests

• customize columns in the list view

• set the number of requests to be displayed per page and

• perform major operations on request from the list view

On clicking the Request tab in the header pane, the page redirects to the request list view page displaying all requests in the Open status by default. The term 'All Requests' denotes the Incident Requests and the Service Requests.
 

1. Archived Requests: Move all the closed/resolved requests from the active state to an archive state so that accumulation of millions of active requests can be avoided and the helpdesk performance increase. If required, export the requests as Html files, pdf files, xls file or csv file. To know more on configuring a schedule data archiving click here.

2. Refresh this page: Set time frame to auto refresh the request list view page from every 3minutes to every 30 minutes.

3. Custom and Manage View:

• create filters to customize and organize your request list view  The filters created can be made public or private.

• View, edit and delete your customized view. Know more

4. Request based on Filter: Classify your request list view and view specific set of requests under three categories namely, My Group, Requests and My Views. Also, restrict the list view to display incident requests, service requests or both incident and service request. Know more

5. Set the number of requests per page and navigation buttons: View the entire set of requests available in ServiceDesk Plus application by settings the number of requests to be viewed per page. Navigate through the pages using the next and previous navigation buttons.

6. New Incident: Create new incidents on specifying the detail information of the incident such as, request type, priority, urgency, group, category, sub category and items.

7. Search Requests: Search for requests instantly on entering the Request ID in the Go to field. Also, you can conduct a search for a specific requester, subject, group and so on. Know More     

8. Bulk Operation:

• Edit Requests: Bulk edit the requests with similar information.

• Delete Requests: Delete bulk requests.

• Pick up: Pick up bulk requests.

• Close Requests: Close bulk requests on completion.

• Merge Requests: Merge two or more similar requests.

• Link Requests: Link related requests to one another and set some references between them.

• Assign Requests: Assign bulk requests to the selected technician.