Search for a Request

 

You can search for a request using the Keyword Search or the Column-wise Search option.

 

Keyword Search

In Keyword Search option, you can search for requests based on a keyword, say laptop or printer. The keyword can be from the subject or description of the request or a value of the request fields (Priority, Status, Group and so on) like High, Open, Printer Team and so on. You can also search for requests assigned to a technician by entering the name of the technician as the keyword. The search results in a list of requests which matches the keyword.

You can further sub divide the request module to search based on Notes, Work Log, Resolution and Request ID.

 

To perform Keyword Search,

  1. Click Requests tab in the header pane.

  2. In the Search block, select Requests in Search in drop down menu.

  3. You can further fine grain your search by selecting the Sub Modules. You can search for requests based on Notes, Work Log, Resolution and Request ID.

  4. Enter a keyword relevant to the request in Enter Keyword text field.

NOTE:

  1. Click Go. The search results in requests that match the keyword.

 

Column-wise Search

Column-wise Search allows you to search for requests using two or more keywords. For example, if you want to search for all the High priority requests assigned to the Printer Group with Subject as Printer, then you can do so using column-wise search option.

NOTE: You cannot search for requests based on any of the date fields of the request.

To perform column-wise search,

  1. Click Requests tab in the header pane.

  2. In the Request List view page, click Search icon Search Icon at the end of the request list view headers. This opens the search field just below every column that is visible in the list view.

  3. Enter the search key in field under the column of your choice.

  4. Click Go. The search results matching the search string(s) are displayed.

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