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The Filter drop-down menu consists of default filter list which classifies requests into three categories namely, My Group, Requests and My Views. The filter has options to restrict the list view to display Service Requests, Incident Requests or both, and link to view Archive Requests.
To view requests under the filter categories,
Click Requests tab in the header pane.
Select the Filter drop-down menu to view the list of filters.
My Groups
The support groups to which you are assigned is listed under My Groups. You can view all the requests raised for a group using the filters.
Requests
The Requests consists of default filters which classifies requests based on the status.
My Open Or Unassigned Requests
All your open requests and the requests that are not assigned to any technicians will be listed under this option.
Unassigned Requests
All the requests that have not been assigned to any technician will be listed under this option.
My Open Requests
Lists all the open request assigned to the logged in technician.
My Requests On Hold
All your assigned requests that are kept on hold will be listed under this option.
My Overdue Requests
Lists the requests assigned to the logged in technician that has exceeded the due date.
My Pending Requests
Lists the requests assigned to the logged in technician that is unfinished.
My Requests Due Today
Lists the requests assigned to the logged in technician that is due to complete on that day.
My Completed Requests
Lists the requests assigned to the logged in technician that are completed and closed.
Requests Pending My Approval
Lists all the request that require approval from the logged in technician.
All My Requests
Lists all the requests assigned to the logged in technician.
Open Requests
Lists all the open request irrespective of the technician.
Requests On Hold
Lists all the request that are in on hold status.
Overdue Requests
Lists all the request that have exceeded the due date.
Requests Due Today
Lists all the request that are due for the day.
Requests Pending Approval
Lists all the request that are pending for approval.
Pending Requests
Lists all the unfinished request irrespective of the technician.
Completed Requests
Lists all the closed request irrespective of the technician.
All Requests
Lists all request irrespective of the status (closed, pending, open, on hold) and technician.
My View
The customized private views are listed under My Views. You can create a custom view from Settings drop-down menu -> New Custom View option.
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