ManageEngine ServiceDesk Plus is a comprehensive Help Desk and Asset
Management software that provides help desk agents and IT managers an
integrated console to monitor and maintain the assets and IT requests
generated from the users of the IT resources in an organization. The IT
help desk plays an important part in the provision of IT Services. It
is very often the first contact the users have in their use of IT Services
when something does not work as expected. The IT help desk is a single
point of contact for end users who need help.
To make the process of reporting the issues to the IT help desk easier, ManageEngine ServiceDesk Plus provides you with a Self-Service Portal where you can search solutions for the most common issues before raising a request. Using the Portal you can log your complaints and issues online with the help of a web-based form. Once you have filed your issue, it gets listed in your request view page, where you can keep track of the logged issue. You can also update your personal information in Self-Service Portal.
When you login to the Self-Service Portal as a Requester, you will be able to access the following modules:
Requests: The Requests module allows you to create incident requests and service requests instantly, and keep track of the same. Also, you can view all the requests that you have raised till date for your reference.
Changes: Track the progress of the change(s) you have requested through notifications mails you receive from the change mangement team. Also submit your queries/suggestions regarding the requested change(s) to the change management team through notes.
Projects: Join hands with our technicians and supervise/work on the projects you have requested using this module. Your rights as a requester within the projects module will be determined by the project role that has been assigned to you.
Solutions: The Knowledge Base module is developed and maintained by your IT help desk team. You can quickly search solutions for issues that you are currently facing before raising a request. If you do not find any solution for the problem at hand, then you can post your issue as a request to the help desk team.
My Details: My Details holds your personal details such as your Name, Department, Job Title and so on. You can modify this information and maintain it up-to-date with the latest changes.