Different kinds of

Help Desk Callers

Help Desk Infographic - Help Desk Callers


The Nag

Help Desk Infographic - The Nagger
Sends an e-mail
Help Desk Infographic - The Nagger
Calls immediately
Help Desk Infographic - The Nagger
Comes in-person




The Non-techie

The computer said, "press any key". But where is this ‘any key’ ?!





The Cry-baby

Help Desk Infographic - The Cry Baby

I'm not able to open the file. It is very critical. I'll lose my job if it doesn't work. OMG! someone please help me as soon as possible. What will I do now? Ah! it worked.





Mr. Know-it-all

Help Desk Infographic - Mr.Know it All
Did you try rebooting?
Yeah, I did.
Can you unplug and replug the cables?
Yeah, I tried that.
Can you replace the router?
Yeah, I’ve done that.
Can you invent a new routing device which can run without electricity and signals?
Yeah, did that too.
Grrrr...
Help Desk Infographic - Mr.Know it All




The Absent-minded

Help Desk Infographic - The Absent-Minded

I forgot my password again! Could you please reset it?





The 'Yes' Man

Help Desk Infographic - The Yes Man

Unfortunately, we cannot provide a laptop for you now. You may have to share a computer with John.

Yes, that should be fine.

Help Desk Infographic - The Yes Man




The Escalator

I need to talk to your supervisor.

Help Desk Infographic - The Escalator

Could you explain the issue?
No, put me on to your manager.

Help Desk Infographic - The Escalator

But sir, could you give me the ticket id?
Help Desk Infographic - The Escalator
That’s it, I’ve had enough. Connect the call to your CEO.




The Time Passer

Help Desk Infographic - The Time Passer
Thanks for calling IT support.
So where are you guys located?
NewYork, how may I help you today?
How is the weather today?
It’s okay I guess. May I know if there is anything I can help you with?
Is there anyone named Bob in your team?
I remember talking to him last time.




The 'Right Now' guy

The software which you requested is still not in the market and it will take another 3 months.
Help Desk Infographic - The Right Now guy
Help Desk Infographic - The Right Now guy
I don’t care! I want it right now!
But sir...
Help Desk Infographic - The Right Now guy
Help Desk Infographic - The Right Now guy
I want to talk to your supervisor right now!







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