Help Desk Software with Asset Management
ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.
Why ServiceDesk Plus?
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Incident Management
Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact. |
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Problem Management
With ServiceDesk Plus problem management, eliminate the root cause effectively and put an end to firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations. |
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Change Management
Through ServiceDesk Plus Change Management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, setting up CAB and workflow automation. |
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Service Catalog
Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time. |
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CMDB
Track and manage all your CIs in a single repository.It is designed to get more visibility on your assets by knowing the interrelationships and dependency of each CIs. |
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PO & Contract Management
ServiceDesk Plus PO & contract module facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending. |
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Reports
Know whats happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards in ServiceDesk Plus. |
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Integrations
ServiceDesk Plus integrates with many platforms right from monitoring tools, User management tools to API based integrations to save time and resources. |
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Customer Speaks
"Move from BMC Remedy to ManageEngine ServiceDesk Plus
saved $86,000."
Mike Taylor,, Incident ⁄ Problem Manager, Optimal Payments PLC
