IT Project Management

Plan, Execute, Monitor, and Control IT Projects
Online project management tool
Manage and control multiple IT projects

Organize IT Projects Better, Right Within Your Service Desk

  • Centrally manage and control multiple IT projects to ensure consistency.
  • Manage requirements, plan releases, track progress, collaborate with teams, and measure results.
  • Create milestones for projects and divide each milestone into smaller tasks.
  • Identify dependencies and risks and manage resources and costs to stay within the budget.
  • View associated IT changes and requests to identify IT support issues that cause project delays.
  • Set roles and provide access permissions to the members involved in a particular project.

Track Project Progress, Stay in Control of Schedules and Costs

  • Track the progress of IT projects from start to finish using a visual timeline.
  • Showcase the progress of individual tasks, track the utilization of your resources, and identify task relationships.
  • Monitor the overall progress of the project using color coded Gantt charts.
  • Use the project dashboards to view the status of multiple IT projects in a single console.
  • Record effort and streamline billing with time sheets.
task management software
Flesh out IT projects with comprehensive details and role-based access to information
project tracking and reporting
Track the progress with full visibility from start to finish

Gain the Right Insight, Steer IT Projects to Success

  • View detailed history of every activity on the IT project for governance and audit readiness.
  • Pull reports on the fly to analyze project trends, schedule adherence, and eliminate risks.
  • Work in tandem with other IT service management (ITSM) processes like request, change, and tasks for data-driven project management.

ServiceDesk Plus supports a variety of ITSM processess and makes sure we follow them in our daily work. It provides us with the power to both satisfy our customers needs and to support process management.

Bernt Granbacke, change manager, Lulea University of Technology

Plan, Execute, Monitor, and Control IT Projects

Let's support faster, easier, and together