In a fast-paced help desk environment, a repository of solutions with instant access and easy answers becomes a must-have. ServiceDesk Plus facilitates a role-based knowledge base that can be created specific to users, technicians and groups. It also provides end users with a self help system that helps reduce call volume.
"Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didnt take much time to implement"
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Reinforce your Knowledge Base by converting resolutions into solutions on the fly