• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 
Home » Features » Knowledge Base

Knowledge Base

Collective knowledge fused together for instant reference

In a fast-paced help desk environment, a repository of solutions with instant access and easy answers becomes a must-have. ServiceDesk Plus facilitates a role-based knowledge base that can be created specific to users, technicians and groups. It also provides end users with a self help system that helps reduce call volume.

Available on
Standard Professional Enterprise

"Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didnít take much time to implement"

Shaheed Abdul Cader
Al-Rabie Saudi Foods Co Ltd.
  • Use keyword search option to make your search more robust

  • Browse by topics for better understanding

  • In-depth description of solutions to make problem-solving easier

  • Filter solutions by approval status

  • Approve or reject solutions at ease

  • Reinforce your Knowledge Base by converting resolutions into solutions on the fly

Features & Benefits

  • Search solutions with the help of keywords
  • Browse through solutions topicwise
  • Get your solutions approved for increased trustability
  • Enable your end users to self access solutions and fix problems on their own thereby bringing down the technician workload.
  • Provides powerful access control capabilities that lets you decide who gets to see what in your knowledge base thereby restricting users from accessing complex and technical solutions
Help desk software available in 29 different languages and is used by more than 85,000 companies, across 186 countries, to manage their IT help desk and assets.

You may want to look this

Six Steps to Build an Effective Help Desk Learn more >