Mobile & PDA Integration

Features:

• A browser based web application to access tickets from any location
• Supports work request module features such as, creating new request, viewing request details, adding resolution to a request, adding worklog, assigning technician to a request, closing completed requests and deleting requests
• Any actions performed on the requests are based on the Roles assigned to the technicians

Benefits

• On logging into the application from your mobile device, the home page displays the Dashboard, Requests and Logout options
• Dashboard offers details like the number of Overdue Requests, Requests Due Today and Pending Requests of the logged in supervisor
• Requests display provides information with the request list view with options to select, filters
• Create a New Request with your mobile client